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Which three collaboration mechanisms increase customer satisfaction? (Choose three)
A. Flexible enhanced customer service processes
B. Attractive TV advertisements
C. Variety of customer communication channels
D. Effective mail and email communication
E. Frequent phone communication
F. Ability to access customer data from any device, anywhere
Answer: A,C,F Explanation:
Business Edition 6000 for Account Managers (BE6KAM) PEC Training Customer Success and Stickiness

QUESTION NO: 2
Which three Cisco Unified Communications and Collaboration applications are part of a basic Cisco Business Edition bundle? (Choose three)
A. Cisco Unity Connection
B. Cisco Prime Collaboration Provisioning
C. Manager Business Edition
D. Cisco Unified Attendant Console
E. Cisco Unified Communications Manager
F. Cisco Unified Contact Center Express
Answer: A,B,D Explanation:
Business Edition 6000 for Account Managers (BE6KAM) PEC Training CBE6000

QUESTION NO: 3
In which layer of Cisco Unified Communications system architecture does Cisco Jabber reside?

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